FAQ

  • What is Non-Emergency Medical Transportation (NEMT)?

    NEMT provides safe, reliable transportation for individuals who need assistance getting to medical appointments, therapy sessions, dialysis, or other healthcare visits but do not require emergency services.

  • Who can use Guardian Saint LLC’s services?

    Our services are available to seniors, individuals with disabilities, patients requiring wheelchair or gurney transport, and anyone needing assistance reaching a healthcare facility.

  • How do I schedule a ride?

    You can book a ride by calling (626) 603-2360

  • How far in advance should I book my trip?

    We recommend scheduling at least 24 to 48 hours in advance to ensure availability. However, we strive to accommodate last-minute requests whenever possible.

  • Can I schedule recurring rides?

    Yes! If you need transportation for regular appointments (such as dialysis or therapy), we offer recurring ride scheduling for your convenience.

  • What areas do you serve?

    We currently operate in Los Angeles and surrounding regions. Contact us to check service availability in your location.

  • Do you provide transportation for long-distance medical trips?

    Yes! We offer long-distance medical transportation. Call us to discuss your specific needs.

  • Are your vehicles wheelchair-accessible?

    Absolutely. We have fully equipped vehicles to accommodate wheelchairs, gurneys, and mobility aids for a smooth and comfortable ride.

  • Will someone assist me getting in and out of the vehicle?

    Yes! Our trained staff will assist you door-to-door, ensuring your safety and comfort.

  • How much does a ride cost?

    Pricing depends on the distance, type of transport, and any special needs. Contact us for a custom quote.

  • Do you accept insurance or Medicaid?

    We work with various insurance providers and Medicaid programs. Contact us to verify your coverage.

  • What payment methods do you accept?

    We accept credit/debit cards, and insurance payments (where applicable).

  • What safety measures do you follow?

    All vehicles are regularly sanitized, and our drivers are trained, licensed, and background-checked to provide the safest transportation experience.

  • What happens if my appointment runs late?

    We understand delays happen. If your appointment runs late, please call us as soon as possible, and we will do our best to adjust your return trip accordingly.